Frequently Asked Questions
Discover everything you need to know about our heritage apothecary and luxury services.
What is the shelf life of Santa Maria Novella products?
Our products are crafted with natural ingredients and botanical extracts. Most unopened items have a shelf life of 36 months, while the Period After Opening (PAO) symbol on the packaging indicates how long the product remains effective once opened.
Do you offer international shipping?
Yes, we ship our luxury fragrances and skincare worldwide. Delivery times and shipping costs vary by destination and will be calculated at checkout based on your location.
Are your products tested on animals?
Santa Maria Novella is committed to ethical practices. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns for items in their original, unopened, and resalable condition within 14 days of delivery. For hygiene reasons, we cannot accept returns on products that have been unsealed or used.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.